My Cart

Close

COOKIE POLICY & PRIVACY POLICY

 

Chocolate and Love Limited is the data controller in relation to personal data we collect from you.

We are committed to protecting and respecting your privacy.

 We are registered in Scotland under company number SC367078 and have our registered office at 6 Atholl Crescent, Perth, PH1 5JN, UK. We can be contacted at Email Us.

 The Cookie Notice and the Privacy Policy below describe how your personal information is collected, used, and shared when you visit or make a purchase from our e-commerce site (the “Site”).

 COOKIE NOTICE / PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit / debit card numbers, email address and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

For more information about cookies, and how to disable cookies, visit All About Cookies. We use Shopify to power our online store – to read their Cookies Policy visit Shopify Cookies Policy.

By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. 

Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We treat all information given to us as confidential and it will not be disclosed to third parties unless it is in the public domain.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We will never sell your information to third parties. However, we may disclose your personal information to third parties in the following circumstances.

  • In the event that we appoint a third-party data processor to process your data in accordance with our documented instructions and with the requirements of UK Data Protection law;
  • If we are under a duty to disclose or share your data in order to comply with any legal obligation;
  • If it is necessary to disclose your data to our professional advisers (for example, to our legal advisers or our accountants).

We also share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:  Shopify Privacy Policy. 

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  Google Privacy Policy. You can also opt-out of Google Analytics at:  GA Opt-Out

And we use Twenty-Seven Ltd for our online shop orders fulfilment - you can view their privacy statement at:

Twenty-Seven Privacy Policy

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a writ, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Where we are required to process data in order to comply with our legal obligations, we will use your data on the basis that it is necessary to do so for the purposes of legal compliance, which may include storing your data in order to establish, exercise or defend legal claims within the relevant statutory limitation periods.

Where we have a legitimate interest (which you may object to at any time as set out below) to process data, we will use your data on the basis that we have legitimate interest to do so which is not overridden by your rights and freedoms.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

NAI Understanding Online Advertising.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  Opt-Out Portal.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

To exercise any of your rights, please write to us at our registered office, or email us using the details set out in section 1 above.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

You have the right to ask us not to process your data for marketing purposes. You may object to our use of your data for marketing purposes contacting us and informing us that you object to our processing of your data for marketing purposes.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  (Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States of America).

In respect of processing which we carry out on the basis that you have given consent, you have the right to withdraw consent to our processing for specified purposes at any time. You may withdraw consent by contacting us and informing us that you are withdrawing your consent for one or more of the purposes for which consent was given.

You have the right to request a copy of information held about you by us. Generally, we will provide this information free of charge, however in certain circumstances we reserve the right to charge a reasonable fee to meet our costs in providing you with details of the information we hold about you in accordance with UK Data Protection law.

In certain circumstances, you have the right to require us (and our third-party data processors) to erase your data without undue delay, although we reserve the right not to erase data (or to inform our third-party data processors) where processing remains necessary for purposes which are permitted by UK Data Protection law.

DATA STORAGE

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with UK Data Protection law.

All information you provide to us is stored on our secure servers. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 16.

RIGHT TO LODGE A COMPLAINT

We will endeavour to only use data that is relevant to our purpose and to ensure your data is kept secure however sometimes errors occur. If you wish to raise a complaint on how we have handled your data, you can contact us to investigate the matter. If you are not satisfied with our response or believe we are not processing your data as required by law, you can contact the Information Commissioners Office on +44 (0)303 123 1113.

CHANGES

We may update the Cookie Notice and the Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Please check our website frequently to see any updates or changes to our Cookie Notice and Privacy Policy.

CONTACT US

If you have questions, or if you would like to make a complaint, please contact us by e-mail at customerlove@chocolateandlove.com or by mail using the details provided below:

Chocolate and Love Limited

6 Atholl Crescent

Perth, PH1 5JN

United Kingdom